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Family Law Software can calculate child support guideline amounts in 21 states.

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Question: Why did I not receive the data that the client says she sent?

Answer:

There are various alternatives for how the files are sent.

From Client Software

1. By e-mail. Most files sent from the client software are sent by e-mail. It is possible for that e-mail to get snagged by a spam filter, since that e-mail is "automatically" generated by our software.

You can confirm that the client was aware that there was a specific step to send the file, confirm the e-mail address the client is using, and ask the client to send the file (again).

Often, this works.

The page in client software from which the client sends the file from the client software looks like this. The client clicks the "Files" tab at the top of the software to get to it.

If sending by e-mail does not work, you can ask the client to choose the option on bottom half of the files page which is headed "Send file through our server." (You can see it in the image above.)

If the top option, "E-Mail File to Your Professional" did not work, you can ask the client to use the second option.

You should receive an e-mail indicating that the client sent the file through our server. If you do not receive that e-mail, read the next section of this FAQ.

 

2. Through the server. If the client sends the file through the server, the file virtually always successfully reaches our server. The issue most likely is that the e-mail notification did not reach you. Not to worry

If the client sent the file through this server, you don't need the notification; just download the file.

To do that, start Family Law Software and click Files tab > Get Client Data.

If you do not see the file there, click the Home tab of Family Law Software, look at the bottom of the screen, and make sure that the current user is the professional to whom the file was sent.

If not, and if multiple users are installed on this computer, click Home tab > Key codes >Select User, and specify the user to whom the file was sent.

If you still do not see the client file, just ask the client to send it again.

 

From Web Data Entry

There is only one way to send the file if the client is using Web Data Entry.

That is to click the "Transmit" button at the end of the process.

Here is how to get to the Transmit screen in the Web Data Entry.


Once the client is on the transmit screen, he stll has to click a link labeled "Click to Transmit" on the right. (Not shown above.) Then the client has to verify that he is sure he wants to transmit his data.

Many times, clients believe that they have clicked the "Click to Transmit" button and verified, but they actually have not.

Ask the client to log in again, click Transmit Data, and then click the "Click to Transmit" button on the right and to verify that he wants to transmit.

After the client says he has done that, start Family Law Software and click Files tab > Get Client Data. You should see the client's file.

If you do not see the file there, click the Home tab of Family Law Software, look at the bottom of the screen, and make sure that the current user is the professional to whom the file was sent.

If not, and if multiple users are installed on this computer, click Home tab > Key codes >Select User.

Then Files tab > Get Client Data again.

 

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