Click on a question to see the answer.
Question: How can I send a client file to tech support?
Answer: The best way to send us a file is to click Files & Settings > Help/Support > Send us your file.
By default, identifying details will be stripped, and the file will be encrypted before sending.
You may check a box to specify that you do not want to strip identifying details.
You will be prompted to type your question.
If a firewall prevents you from sending the file to us this way, you may manually email us the file.
You can see the folder where the file is located by looking at Files & Settings > Open/Save/Send, at the top of that screen.
Go to your email program, address an email to us with your question, and navigate to that folder to attach the file.