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Downloading.
This page addresses the following questions about downloading.
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How do I download a product?
Go to our downloads page and follow the directions.
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Can I download your software from America Online, CompuServe or
the Microsoft Network?
Not at this time. The only area you are able to download our software products is our Web site. You are able, however, to download our
software while using any of the browsers provided by these online services.
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My download did not complete. What can I do?
Call 1-877-477-5488
, and we will mail you a CD-ROM. We will charge you only the $8.95
shipping and handling charge when you call.
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Why am I unable to download your software from the
Internet site?
It could be your phone line, your internet service provider's network, or the number of people trying to download the program from our
server at once.
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I was unsuccessful at downloading after my first attempt. I tried again
and entered in my credit card information a second time. Will I be billed twice?
Our order entry process does try to detect such duplications. However, it is possible that you will be billed twice. If your
credit card billing shows that you have been billed twice, call our sales line at 1-877-477-5488
, and someone will help you.
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I attempted to download a product from the Internet site
and I was unsuccessful. Will I still be billed for the software?
Yes, once you submit the credit card information, we can not tell whether the download was successful. If this happens, try to
download again, If it is still not successful, call our order line, 1-877-477-5488
, with your name and address and the download code you received via e-mail. We will mail you a CD-ROM version of the program and
charge you only for shipping and handling.
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How can I find out if my credit card has been charged for a
product that I have downloaded from the web site?
If you think you might have been billed, call our order line 1-877-477-5488
with your name and address, and we will tell you whether your charge has been processed.
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I have downloaded a product and have decided that I do not want the software. How can
I get a refund?
See the discussion of returning software on the Customer Service / Ordering Products page. Click here
to go there now.
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