This can happen in several situations.
Macintosh
If you are using the Macintosh edition, you do need a KeyCode for the trial version on the Desktop.
For all trial users, the KeyCode is “TRIAL” (in all capital letters).
Prior Users
If you have previously been a subscriber, you may download the trial edition for desktop only if you “start from scratch.”
To do that, uninstall the software from your computer and remove the Family Law Software folder.
To uninstall, in Windows, click the Windows “Start” Button and search for “Uninstall Family Law Software.”
To remove the Family Law Software folder, use Windows File Explorer, navigate to Documents, and drag the Family Law Software folder to the Recycle bin. Or, right-click on the Family Law Software folder and select “Delete.”
Other Situations
If you are trying the software for the first time, on Windows, and you get that message, please contact us and let us know. We will make sure you can get up and running.