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Question: I have signed up for the software, but I am still getting a message saying that I am in my trial period.

Answer:

Check to see whether you have entered a KeyCode. This will be on the Files & Settings > Open/Save/Send tab, at the top.

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If you have not yet entered the KeyCode:

You need to enter your KeyCode into the software.

If you know your KeyCode, click Files & Settings > KeyCode/Account > New Keycode.

If you do not know your KeyCode, click Files & Settings > KeyCode/Account > Download Keycode.

If that does not work, click click Files & Settings > KeyCode/Account > Request Keycode.

If that does not work, click here and request your KeyCode.

If that does not work, contact us to ask.

If you have already entered a KeyCode:

If you have already entered your KeyCode, try entering your KeyCode again, following the steps above.

If that does not work, contact us.