If you can’t open a file, please try the following:
- Confirm that you are using a supported browser – Firefox or Google Chrome. If not, please try one of those browsers.
- If you are using Chrome or Firefox, and you are still having an issue, please try opening a browser tab in Incognito mode and trying again.
- If you are using a VPN (virtual private network), you may also want to test outside of the VPN. Test on your phone, or try turning the VPN off temporarily.
- If none of the above solves the issue, please send a screenshot of what you are seeing and let us know which browser you are using. Use our Contact Us page.