The desktop software is not remembering the location of my default folder (where my client files are stored).
The program stores information about the default folder and other customization information in a file called flsplan.ini, in the following location: Documents\Family Law Software\Flsplan\_fls\exe\system\temp If the computer can not write to this location, then it would not be able to store the default folder and other customization information. Check write permissions to this location. If […]
Where can I store client files?
You can choose where to store your Family Law Software client files. When you first install the software, if you do not change the folder, they will be stored locally on the computer you are using, in the following folder: Documents > Family Law Software If the software will only be used on one computer […]
Are there blank paper data input sheets that I can print for clients?
Yes. In the Cloud software, they are at Settings > Paper Data Sheets, as shown below. In the desktop, they are on the Files & Settings > Paper Data Sheets.
How can I coordinate my files between the Cloud and Windows/Mac desktop?
You may upload files from the Windows and Mac editions to the Cloud Edition and download files from the Cloud Edition to the Windows and Mac editions. The easiest way to do that is from within the Cloud Edition. To upload files from the desktop to the Cloud, you may do the following: To download […]
Tell me about your Cloud Security.
Family Law Software web data entry follows current best practices for secure communications, including the following:
How can I completely remove Family Law Software from my Macintosh computer?
Here are the steps to remove Family Law Software from your Mac computer. To remove the program but NOT the data, skip the last step. 1. If you are going to delete the data at the end, determine where your files are stored. You will see the location if you start Family Law Software, click […]
I have just updated on the Macintosh, but I do not seem to have the latest version. The download seems not to have worked.
Please follow these steps, which we have found sometimes to be necessary, because the Macintosh’s download system does not always seem to be working correctly: 1. Delete Family Law Software. Drag the Family Law Software icon from your applications folder into the trash. If Family Law Software is in your dock at the bottom of […]
Malwarebytes has reported Debenu files from Family Law Software as a Trojan.
This is NOT a trojan. The identification by Malwarebytes is a “false positive.” Here are the steps to follow to let Malewarebytes know this:: 1. Start Malwarebytes. Right-click the icon, and select Open Malwarebytes Anti-Malware.2. Clear all checkboxes next to Debenu items.3. Click “Next”4. Select “Ignore Always.”
I have installed the software, but nothing happens when I click the icon.
This may be a permissions/security problem. You may be able to fix it with the following steps: 1. Open Windows Explorer. You can do this by holding down the Windows key and pressing the letter “E.” 2. Navigate to c:\Program Files (x86)\FLSPlan. Do this by finding the folder icon labeled “Hard Drive C:” (or similar […]
How can I clear the cache in my browser, to be sure I am downloading the latest update?
Google Chrome attempts to be “smart,” and not download a file that has already been downloaded. Instead, it copies the file from a place it had already been saved (“cached’) on your computer. When it does that, you do not get the latest Family Law Software update. Because it looks like it is downloading, it […]