Check to see whether you have entered a KeyCode. This will be on the Files & Settings > Open/Save/Send tab, at the top.
If you have not yet entered the KeyCode:
You need to enter your KeyCode into the software.
If you know your KeyCode, click Files & Settings > KeyCode/Account > New Keycode.
If you do not know your KeyCode, click Files & Settings > KeyCode/Account > Download Keycode.
If that does not work, click Files & Settings > KeyCode/Account > Request Keycode.
If that does not work, click here and request your KeyCode.
If that does not work, contact us to ask.
If you have already entered a KeyCode:
If you have already entered your KeyCode, try entering your KeyCode again, following the steps above.
If that does not work, contact us.