If the e-mail appears to have been successfully generated, but the client does not report receiving it. ask the client to check his or her spam filter.
If the e-mail is not in the client’s spam folder, please try sending the e-mail again, to make sure that you entered the client’s e-mail address correctly.
In the Cloud software, open the file manager, click the three dots menu on the line where the file is listed, and select the option to send the email again to the client.
In the desktop software, simply register the client again.
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