After we announced that we would be ending support for the desktop software, some of you have written to us with questions. Here are the questions we have received most often and our responses:
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Q: How can I know what edition I have?
A: Go to our Account page. Fill in the information and submit. On the next page, you will see your current edition.
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Q: What does each edition cost?
A: You can learn about the prices and features of each edition on our pricing page. There is no one-time charge when you upgrade (that is, no $99 charge). If you have the desktop software, there is no additional charge to upgrade to the Cloud Individual edition.
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Q: How do I upgrade from the desktop edition at no cost?
A: Click here and choose the Cloud Individual Edition. For $10 more per professional per month, you can upgrade to the Cloud Firm edition. With the Cloud Firm edition, you can add unlimited staff at no additional cost, and members of the firm can view and edit each other’s files.
We recommend Cloud Firm if more than one professional in your office is using Family Law Software, or if you have multiple staff using the software. Cloud individual is a good choice if it is just you.
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Q: I have the Basic, Cloud or Firm edition (that is, not Desktop), but I have never logged in (or rarely). How can I get started using the Cloud software?
A: If you have a Cloud edition but have not been logging in to the Cloud, all you need to do to get started is go to pro.flsgo.com and click “Forgot your password?”
This FAQ will guide you through the rest.
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Q: Do I have to manually upload my desktop files to the Cloud?
A: Yes. When you migrate to the cloud, decide which files you would like to work on currently and upload those files. Even after we terminate support for the desktop, you will be able to upload files that you created in the desktop software.
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Q: Can I do a bulk upload of files from my desktop to the Cloud?
A: Yes. Here’s how:
- Log in and click File Manager (top left).
- Click the Upload button (on the right).
- Select multiple files and click OK. (You can search on “how do I select multiple files in Windows Explorer.”)
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Q: What about my client data entry files?
A: Files that clients have worked on are already in the Cloud. You will see them when you first open the File Manager. If you upload the same file from your desktop, you will have two copies of the file. Choose one and archive the other.
To archive a file in the cloud:
- Open File Manager
- Find the line where the file is listed.
- Click the checkbox on the left on that line.
- Click the Archive button.
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Q: How can I find where my files are located on the desktop, to upload them to the Cloud?
A: It is shown at Files & Settings > Open/Save, as shown below.
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Q: What if I have different files in different locations?
A: You’ll have to upload from each location separately. One approach is to upload only the files you are currently working on. You can always upload any file you need later.
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Q: Does the Cloud have a Smokeball integration?
A: Yes, you can upload PDFs to your Smokeball folder for the relevant matter.
Please see this FAQ for details on the integration.
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Q: I have been opening files from within Smokeball. How can I upload those files to the Cloud?
A: The files that you open from within Smokeball are stored, each in its own somewhat hidden folder on your desktop. To find the location of the file, open the file and then click Files & Settings > Save As, as shown below.
That will show you the folder where that particular file is stored.
To upload that file, log in to the Cloud version, open File Manager and click the Upload button.
Navigate to that location.
Our suggestion is that you upload files as you need them.
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Q: Can I archive files in the Cloud?
A: In the File Manager, there is an option to archive files.
- Log in and click File Manager (top left).
- Click the checkboxes on the left of each file you wish to archive.
- Click the “Archive” button that will appear.
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Q: Do I have upgrade to Cloud today?
A: No, you have until September 30. But the sooner you start, the more time you will have to smoothly transition. And please note that if your current edition is the desktop software, then the upgrade to Cloud Individual is at no additional cost. Click here to upgrade.
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Q: What if I never upgrade?
A: After September 30, you will not be able to update your software. After November 30, the software will no longer work. So you will want to upgrade at some point. Click here to upgrade now.
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Q: Can I use the Cloud software if I do not have a WiFi or other Internet connection?
A: You need a WiFi or other Internet connection to use the Cloud software.
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Q: What if I am on an airplane?
A: Most flights today offer WiFi, either free or for a charge. The WiFi is not always accessible, and it is sometimes slow. But in general you can work on Family Law Software cases while in flight.
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Q: What was that link again to the FAQ with instructions for transitioning to the Cloud?
A: It is here.