As you may know, Family Law Software is phasing out the desktop software on September 30, 2026.
This FAQ will answer questions that Cloud Firm Edition users may have about their next steps.
Confirming the Edition You are Signed Up For
If you are not sure what edition you have, you can find out by clicking here, filling in the account information, and clicking Submit Request. (No charge at that moment.)
You can find the person whose name is on the account, and their User Id, by logging in to the Cloud software and looking at the very bottom of the Cloud screen, as shown below…
… or starting the Desktop software and looking at the top of the Open / Save screen, as shown below.
Confirming the Edition You are Using
Cloud Edition subscribers may use either Cloud or desktop, so you may not know which edition you are using. To determine which edition you are using, look at the screen images below.
This is the desktop:
This is the Cloud:
Looking at these images will tell you which you are using.
If you are using the desktop, you will need to transition to the Cloud.
If other people in your office are using the desktop, they will need to transition to the Cloud.
Logging In to Cloud
If you have the Cloud Firm Edition, all the licensed professionals and staff may already log in to the Cloud.
If the person whose name is on the account is not currently logging in to the Cloud, all they have to do is to go to pro.flsgo.com and click “Forgot your password?”
That will allow them to reset their password. Then they can go to pro.flsgo.com and log in any time.
Who is Licensed?
To find out who is licensed, the person whose name is on the account (see above) can use the Account Manager.
To do that:
- The person whose name is on the account should log in.
- Click the Account button in the upper right hand corner.
- Click on the tile to add and remove subscribers.
You will then see a list of all the people who are licensed.
At this point, you may add and remove professionals.
You can also add and remove staff such as paralegals, billing administrators, system administrators.
These staff members are free. You may add as many as you would like at no additional charge.
Transitioning to Cloud
If you or members of your firm are currently using the desktop software, then you and they will want to transition to using the Cloud.
Click here for help transitioning to using the Cloud.
Questions?
Click here for general questions about phasing out of the desktop software.