How Does the Client Edition work?
If you are a professional using the software, you may request that your clients get the Client Edition for free. There are two versions of the Client Edition available:1. PC software.2. Web Data Entry.Both editions have the same data entry fields.Once the PC software is downloaded, no Internet connection is necessary. The file may be […]
What is the Client Cloud Data Entry process?
1. You send the client an email from the Client Data > Open/Save/Send > New Client link. 2. The client receives an email asking him/her to register by clicking on a link in the email: 3. This screen comes up and the client enters his or her email and creates his or password: (The client […]
How can I work with Client Online Files?
It depends whether you are using the Desktop software (Windows or Mac), or the Cloud. Desktop Software If you are using the Desktop software (Windows or Mac), here are the things you need to know: 1. You have to update your software in order to download Client files. 2. In the new software, there are […]
My client cannot find his or her KeyCode.
In the Client Edition, if the client is using a Macintosh computer, a KeyCode is required. That KeyCode is, in all capital letters,"CLIENT". If the client is using Windows, no KeyCode is required for the Client Edition. If a KeyCode is required in a Windows Family Law Software program, perhaps the client downloaded the Professional […]
How can two parties both get their data to me electronically (typically in a collaborative or mediation context)?
There are two ways that clients can coordinate to enter their data and get it to you. 1. Cloud Data Entry. By far the easier approach is for both of them to use the Cloud Data Entry. They just need to agree to use the same e-mail address and password. The professional sends the “New […]
How can both spouses work in the Desktop Client Edition Software?
There is a way for two clients who do not live together to work on the same client data file using the Desktop (Windows or Mac) software. (This is much easier in the Cloud software, where the parties just have to use the same e-mail and password, and not both work at the same time.) […]
Each party has completed his client information separately. Can I merge or combine the two client files?
It is not possible to merge or combine two separate client files. If the clients have already created them, you can do the following: 1. Start Family Law Software and open one of the files. 2. Minimize that window… …get back to your desktop, and double-click Family Law Software again. This will start a second […]
I sent instructions to the client on data entry, but he did not get them.
This FAQ concerns situations in which you are trying to enable a client to enter his or her data, and you used the Files & Settings > Open/Save/Send > New Client screen. If you get an error message from the software, indicating that the e-mail could not be sent, it may be that our online […]
My client sent his file to me but I did not get it.
There are several possibilities, depending on what method the client was using to enter his or her information, and how he or she sent it to you. The methods the client could be using are Web Data Entry, or Client Software. We will explore each one. Using Web Data Entry This is the online data […]
How can I send a Family Law Software data file to my client?
Although the software is currently not designed to accommodate file transfers from professional to client, it can be accomplished. The client needs to be comfortable with moving and renaming files and folders on his or her computer. This will process work even if the client and professional have different computers (Windows versus Mac). Here are […]