How can I clear the cache in the Windows Chrome browser, to be sure I am downloading the latest update?
Google Chrome attempts to be "smart," and not download a file that has already been downloaded. Instead, it copies the file from a place it had already been saved ("cached’) on your computer. When it does that, you do not get the latest update. Because it looks like it is downloading, it is hard to […]
I have installed the software, but nothing happens when I click the icon.
This may be a permissions/security problem. You may be able to fix it with the following steps: 1. Open File Explorer (called Windows Explorer in Windows 7 and earlier). You can do this by holding down the Windows key and pressing the letter "E." 2. Navigate to c:\Program Files (x86)\FLSPlan. Do this by finding the […]
Malwarebytes has reported Debenu files from Family Law Software as a Trojan.
This is NOT a trojan. The identification by Malwarebytes is a "false positive." Here are the steps to follow to let Malewarebytes know this:: 1. Start Malwarebytes. Right-click the icon, and select Open Malwarebytes Anti-Malware. 2. Clear all checkboxes next to Debenu items. 3. Click "Next" 4. Select "Ignore Always."
The training videos are not working.
Question: The training videos are not working for me. Answer: The video files are located here: Click here for training videos If the training videos are not opening on your computer, try using a different browser. That is, if you are using Firefox et al., try Google Chrome. We have found that suggesting that people […]
At startup, I get the message “Family Law Software has encountered a problem and needs to close.” What should I do?
When you are starting the software, if you get the message saying "Family Law Software has encountered a problem and needs to close," it is because a file did not download completely or has become corrupted. Just download the software again, starting at the link below, and you should be fine.Download Professional Edition If this […]
My anti-virus software flagged Family Law Software as a threat.
There is no virus in Family Law Software. For a reason unknown to us, some anti-virus programs, including AVG, Avast, and a few other free anti-virus programs report Family Law Software as a threat, or the FLSPro.exe installer as a possible Trojan. You can ignore these warnings. Family Law Software is not a threat and […]
How can I change the credit card I am using?
To change the credit card you are using, click here.
I am getting the message, “Windows cannot access the specified device, path or file.”
Most likely, this message is generated by your anti-virus software. We have seen this especially with the free programs like Avast, Panda, AVG and so on. Just temporarily turn off the anti-virus software and start the program normally. If you do not know how to turn off the anti-virus program, ask your IT person, check […]
How should I set up Family Law Software in a Citrix environment?
To configure Family Law Software to work in the Citrix environment, you will want to adjust the software’s Administrative Settings: There are two folders to set up: 1. A "working folder" for information identifying the attorneys; and 2. A "default folder" for client data. Attorneys need full read/write access to each folder. We discuss each […]
How can I set up a KeyCode list on a Windows Terminal Server?
Follow these steps: 1. Make sure your KeyCode file is named keycode.lst 2. Create a folder on the server for the file to reside in. You can create the folder in the same directory that the program installed in, or another folder as long as it is accessible to be read by Family Law Software […]