I have installed the software, but nothing happens when I click the icon.
This may be a permissions/security problem. You may be able to fix it with the following steps: 1. Open Windows Explorer. You can do this by holding down the Windows key and pressing the letter “E.” 2. Navigate to c:\Program Files (x86)\FLSPlan. Do this by finding the folder icon labeled “Hard Drive C:” (or similar […]
Malwarebytes has reported Debenu files from Family Law Software as a Trojan.
This is NOT a trojan. The identification by Malwarebytes is a “false positive.” Here are the steps to follow to let Malewarebytes know this:: 1. Start Malwarebytes. Right-click the icon, and select Open Malwarebytes Anti-Malware.2. Clear all checkboxes next to Debenu items.3. Click “Next”4. Select “Ignore Always.”
Windows Defender flagged Family Law Software as a threat.
You may see the screen shown below when you install the Windows download. There is no virus or malware in Family Law Software. Here are the steps to safely install the app: Again, this is perfectly safe. The error is on Microsoft’s part, not recognizing the validation code that is correctly built into the installer. […]
How can I change the credit card I am using?
To change the credit card you are using, click here.
I am getting the message, “Windows cannot access the specified device, path or file.”
Most likely, this message is generated by your anti-virus software. We have seen this especially with the free programs. Just temporarily turn off the anti-virus software and start the program normally. If you do not know how to turn off the anti-virus program, ask your IT person, check the anti-virus company’s web site, or call […]
How should I set up Family Law Software in a Citrix environment?
To configure Family Law Software to work in the Citrix environment, you will want to adjust the software’s Administrative Settings: There are two folders to set up: 1. A “working folder” for information identifying the attorneys; and 2. A “default folder” for client data. Attorneys need full read/write access to each folder. We discuss each […]
How can I set up a KeyCode list on a Windows Terminal Server?
Follow these steps: 1. Make sure your KeyCode file is named keycode.lst 2. Create a folder on the server for the file to reside in. You can create the folder in the same directory that the program installed in, or another folder as long as it is accessible to be read by Family Law Software […]
I did not get the e-mail with my KeyCode.
Search your email for “Family Law Software KeyCode.” If you do not find it, we can look try to look up your KeyCode for you. Do the following: 1. Start Family Law Software. 2. Click Files & Settings > KeyCode/Account > New KeyCode > Get Keycode. If that does not work, contact us to ask.
My software is saying “Reader Edition,” or saying I need to purchase a license.
If you get this message and you are a licensed subscriber, here are the things to try: 1. Re-enter your KeyCode. You should have received your KeyCode from us by e-mail. If you know your KeyCode, do the following: 1. Start Family Law Software. 2. Click Files & Settings tab > KeyCodes / Account > […]
I am getting the message “Error Opening File For Writing” when I am installing the software.
Most likely, the program is currently running, or it is still in memory from an earlier time running or from an earlier attempt to install. If the program is currently running, simply exit the program and then click “Retry” on the installation dialog. If you have already clicked “Abort” on the installation dialog, just try […]