How can I set up a KeyCode list on a Windows Terminal Server?
Follow these steps: 1. Make sure your KeyCode file is named keycode.lst 2. Create a folder on the server for the file to reside in. You can create the folder in the same directory that the program installed in, or another folder as long as it is accessible to be read by Family Law Software […]
How should I set up Family Law Software in a Citrix environment?
To configure Family Law Software to work in the Citrix environment, you will want to adjust the software’s Administrative Settings: There are two folders to set up: 1. A “working folder” for information identifying the attorneys; and 2. A “default folder” for client data. Attorneys need full read/write access to each folder. We discuss each […]
I am getting the message, “Windows cannot access the specified device, path or file.”
Most likely, this message is generated by your anti-virus software. We have seen this especially with the free programs. Just temporarily turn off the anti-virus software and start the program normally. If you do not know how to turn off the anti-virus program, ask your IT person, check the anti-virus company’s web site, or call […]
How can I change the credit card I am using?
To change the credit card you are using, click here.
Windows Defender flagged Family Law Software as a threat.
There is no virus in Family Law Software. If you get a pop-up from Windows when you try to install Family Law Software click “more info” then “Run Anyway.”
How can I make the fonts larger?
In the Cloud, click Ctrl + (hold down the Ctrl key and click the “+” sign.) On the desktop, click Files & Settings > Configuration >System Options > Use larger fonts for screen display. Once you have checked this box and clicked OK, you have to exit the software and then start the program again. […]
My computer crashed. How can I get going again and restore my client files?
Follow the steps below, and we will restore as much as possible. 1. Reinstall the Software. Getting the software re-installed is the easy part. You can click here and download it: Download latest version of Family Law Software 2. Enter your email and password. 3. Restore your files. This part is a bit more involved, […]
How can I move to a new computer (PC or Macintosh)?
This FAQ is for the situation where you are getting a new computer (PC or Macintosh) and want to install the software on it and move all of your files over. It is also helpful if your computer has crashed, and you are moving to a new computer for that reason. (In that case, skip […]
How can I download the latest version of the software?
Simply click here and follow the instructions to download and install. You may install this version right over your existing version. As you probably know, downloading is just the first step. In order to complete the installation, you need to run the download. You may be prompted to allow Family Law Software to make changes […]
How can I run the software on an iPad or other tablet?
Use a Cloud edition, and run it in a browser on the iPad or tablet.