Have you updated the software for the latest tax, guideline, or form changes?
We are often asked whether we have updated the software for the latest changes, whether they be changes in the tax law, child support guideline updates, or revised financial forms. Here’s how you can tell, if you are using the Cloud software (logging in at pro.flsgo.com): If you are using the desktop software:
Can I retrieve files of an associate attorney or other professional who has left the firm?
If you have the Firm Edition of the software, you can retrieve the files of a former attorney, or an an attorney or other professional who has left the firm. Here’s how: Log in to the software. Open the File Manager (top right). At the top of File Manager, click “Case Files of Other Pro” […]
I would like to upgrade my software
If you are using the desktop software and would like to upgrade to a Cloud edition, please do the following: If you are using the Cloud Edition and would like to upgrade to the Firm Edition, please do the following: If you have the Basic Edition (which is both desktop and Cloud), and you would […]
Can’t Log In
If you are having trouble logging in, please try the following:
How Can I Renew or Restart My Subscription?
If you are a lapsed subscriber, an inactive subscriber, or a subscriber who canceled, and you wish to resume your subscription or restart your subscription, welcome back! Here is how to resume your subscription with the same account (so you can see your case files): If you are using Cloud software (most subscribers): If that […]
I Can Not Open a File in File Manager
If you can’t open a file, please try the following:
Security Questionnaire Responses
This FAQ contains consolidated responses to security questionnaires from multiple financial institutions. Relevant security policies are linked at the bottom of this FAQ. Table of Contents 1. Information Security Program & Governance Q: Does your organization have a formal and documented information risk management program? Answer: Yes Q: Is the information risk management program approved […]
Opening files of former firm member
If you have the Firm edition of the software, members of the firm may open the files of former members. This includes former associates, ex-associates, partners who have left the firm, etc. Here’s how: In the File Manager, the person who wants to open the file should click “Case Files of Other Pro” (top right) […]
Tax Deductions for Tip and Overtime Income
Family Law Software will automatically compute the tax deductions for tip and overtime income received in 2025 through 2028. Just enter the income on the line for tip income or overtime income, and the software will calculate the deduction if the party qualifies. The image below will illustrate, although every state’s page is unique to […]
Split Custody in New York
We do not automatically handle split custody in New York state. If you have a situation where each party has sole custody of one (or more) children, you can do the following: For example, if Party A is custodial for 1 child and Party B is custodial for 2 children, you would do the following: […]